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Frequently Asked Questions


What are the different types of care available?

There are different types of care available: Independent Living, Independent Supportive Living, Memory Living, Type A Continuing Care (formerly Long-Term Care), Type B Continuing Care (formerly Designated Supportive Living), Type B Continuing Care – Secure Space (formerly Designated Supportive Living – Dementia), and Type C Continuing Care (formerly Palliative Care).


How do I decide which care type is best for me?

Assess your current level of independence and personal preferences with family members. If necessary, consult with health care professionals for a medical assessment.


Will I maintain my independence even when I require care?

Yes, many retirement residences are designed to support your independence while providing the necessary care. Communities often offer a range of services tailored to your needs, allowing you to choose the level of assistance you require.


How does cost compare to living at home?

Prices depend on the community, but it would be useful to compare total costs, including home maintenance, utilities, and care services, to retirement residence fees.


How often are rent increases?

Inquire about their policy on rent increases and whether they offer a cap on these increases.


What services and amenities are available?

Services and amenities are dependent on the community and the type of care provided. Ask the retirement community that you are considering about housekeeping, laundry, transportation, wellness programs, and fitness facilities.


Are meals available?

Typically, meals are available; however, you can ask the specific community what meals are included.


Can we choose our meal plan?

Generally, there are a few different options to choose from for each meal. However, if you prefer something different, some retirement homes also offer food from an à la carte menu.


Can we have a personalized meal plan?

This will be looked at on a case-by-case basis.


Is internet/ phone/ cable available in the community?

Most communities have tech packages including internet/ phone/ cable, but it is dependent on the community whether this is an add-on to the rent or already included on a monthly basis.


Can I continue my hobbies?

Yes! Most retirement homes encourage residents to continue their hobbies and may even provide opportunities to pursue them.


Are there activities every day?

There will be different amenities and services provided throughout the community and scheduled activities. There will also be special events and themed activities throughout the year.


Are there any opportunities for residents to go on outings or excursions?

Some communities will provide opportunities for residents to go on outings or excursions. You can discuss this during your visit.


Do we have to pay extra for activities?

Typically, activities are included in the rent; however, this is dependent on the community. You may have to pay extra for outings or excursions.


If we need more care, can we directly move to higher care suites?

Moving to higher care suites is very community-specific and depends on the availability of private suites. Internal residents are given priority, but for funded suites, the decision ultimately rests with the health authority.


What happens if we need more care?

If a resident needs more assistance, then the resident and their families can talk to the Director of Care or Resident Case Manager to discuss the next steps in their care services.


Can friends and family join in community events and meals?

Loved ones are always welcome to visit and spend time with you. While on tour, be sure to inquire about the use of common spaces for family and friend gatherings.


Are there specific visiting hours or times when guests are allowed?

While on tour, make sure to inquire if there are visiting hours.


Are guests allowed to stay overnight, and if so, what are the arrangements?

Inquire if guests are welcome to stay in the suite with you or if there is a guest suite available.


Are there any restrictions on having pets?

This is dependent on the community.